Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Transcribe | AI mobile application for iOS and Android (the "Mobile App"), the Transcribe | AI web application accessible through our website (the "Web App", together with the Mobile App referred to as the "App"), and any related services (the "Services") provided by Vitalii Sosin PR Beograd, trading as "Loonix" (hereinafter referred to as the "Company," "we," "us," or "our"). Full registration details are provided in Section 16.

Please read these Terms carefully before using the App. By downloading, installing, or using the Mobile App, or by signing in to or otherwise using the Web App, you agree to be bound by these Terms. If you do not agree with any of these terms, you must not use the App and should delete it from your device or stop using the Web App.

1. Description of Services

Transcribe | AI is a mobile application that uses artificial intelligence technologies to record, transcribe, translate, and analyze audio files. Features include, but are not limited to: background audio recording, importing audio files, speech-to-text conversion, translation of transcriptions, creating summaries, title generation, formatting text as a dialogue, highlighting key points, custom AI prompts, and providing answers to questions based on the content of the audio recording.

To deliver these features, the App relies on the following third-party AI service providers:

• ElevenLabs (ElevenLabs, Inc.) — for speech recognition and transcription. Your audio recordings are sent to ElevenLabs servers for processing into text.
• Google Gemini (Google LLC) — for AI assistant features, translation, and summaries. Your transcribed text is sent to Google Gemini for AI-powered analysis.

In addition, the App offers an optional feature that allows you to configure your own third-party AI provider for certain AI text-processing features (such as Smart Search, AI chat within transcriptions, auto-tags, auto-titles, weekly digest, and action cards). The currently supported user-configurable providers are:

• OpenAI (OpenAI, L.L.C.) — GPT-based language models for text analysis.
• Anthropic Claude (Anthropic, PBC) — Claude language models for text analysis.
• xAI Grok (xAI Corp.) — Grok language models for text analysis.

When you configure a custom AI provider, only your transcribed text is sent to the selected provider for processing. Audio recordings, real-time translation, real-time assistant responses, and audio indexing are always processed by the App's built-in server infrastructure (ElevenLabs and Google Gemini) regardless of your custom provider settings. You are solely responsible for providing your own valid API key and for any costs incurred through the use of your chosen provider.

By using the AI-powered features of the App, you acknowledge and agree that your data will be processed by these third-party providers in accordance with their respective terms and privacy policies. We act solely as an intermediary and do not control the data processing performed by these third-party services.

2. Registration and Account

To access certain features of the App, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for all activities that occur under your account and for maintaining the confidentiality and security of your password. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials.

3. Subscriptions and Payment

3.1 Mobile App (purchases through the Apple App Store and Google Play)

• Paid Services: Access to advanced AI transcription and analysis features is provided on a paid subscription basis. Subscriptions are sold through the platform store from which you downloaded the Mobile App — the Apple App Store for iOS and Google Play for Android.
• Pricing: The subscription cost depends on the plan you select (monthly or yearly) and is specified in the Mobile App. Prices may differ between the App Store and Google Play due to local taxes, currency conversion and platform-specific pricing rules.
• Automatic Renewal: The subscription automatically renews unless you cancel it at least 24 hours before the end of the current subscription period.
• Billing: Payment for the subscription renewal will be charged to the payment method associated with your App Store account (iOS) or Google Play account (Android) within 24 hours prior to the end of the current period.
• Managing Subscriptions: You can manage your subscriptions and turn off auto-renewal in your App Store account settings (iOS) or Google Play account settings (Android) after purchase.
• Refunds: Refunds for App Store purchases are governed by Apple's policies — please contact Apple Support to request one. Refunds for Google Play purchases are governed by Google's policies — please use the refund request flow within Google Play or contact Google Play Support.

3.2 Web App (purchases through our payment partners)

• Paid Services: The Web App offers auto-renewing subscriptions and one-time top-up packs of transcription minutes.
• Card / Apple Pay / Google Pay: Card-based subscriptions and top-up packs are processed by Polar Software, Inc. ("Polar"). When you purchase, you are redirected to Polar's checkout, where the payment, billing details and any taxes are handled by Polar as merchant of record.
• Cryptocurrency: One-time top-up packs may also be paid in cryptocurrency (BTC, USDT, USDC and others) through OxaPay. Crypto payments are not available for subscriptions.
• Automatic Renewal: Subscriptions purchased through Polar renew automatically at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from the Polar Customer Portal accessible through the Web App's "Plans & Billing" page.
• Top-up Packs: One-time minute packs do not auto-renew, do not expire, and are added to your account balance as soon as the payment is confirmed.
• Refunds: EU and Serbian consumers have the statutory rights granted by applicable consumer-protection law (including, where applicable, the right of withdrawal under EU Directive 2011/83/EU). Note that the right of withdrawal does not apply to digital content already supplied with your prior express consent (i.e. minutes already consumed for transcription). Refund requests should be sent to [email protected].
• Taxes: Prices displayed on the Web App may not include VAT or other indirect taxes; any applicable taxes are calculated and shown at checkout by Polar.

4. Use of Services and Intellectual Property

• Your Content: You retain all rights to the audio files and texts that you create, upload, or process using the App ("Your Content"). You grant us a non-exclusive, worldwide, royalty-free license to temporarily process and transmit Your Content to third-party AI service providers, and (in the Web App only) to store Your Content on our object storage for the limited retention window described in our Privacy Policy, in each case solely for the purpose of providing you with the App's Services. The Mobile App applies a Zero-Storage Policy; the Web App stores uploaded files and generated transcriptions for up to seven (7) days, after which they are automatically deleted (see Sections 5.1–5.2 of the Privacy Policy).
• Your Responsibility for Content: You are solely responsible for the content you record, upload, or process using the App. You represent and warrant that you have all necessary rights and permissions to use, record, and process such content, including the consent of all parties being recorded where required by law.
• Our Rights: All rights to the App as a software product, including its design, interfaces, logos, texts, and graphics, are the property of Vitalii Sosin PR Beograd (trading as "Loonix") or its licensors and are protected by copyright laws. The rights to the artificial intelligence technologies used in the App belong to the respective third-party vendors.

5. Restrictions on Use

You agree not to use the App to:

• Record conversations without the consent of all participants, if required by the laws of your jurisdiction.
• Upload or process content that is illegal, harmful, threatening, abusive, defamatory, or infringes on the rights of third parties.
• Attempt to reverse engineer, decompile, or otherwise extract the source code of the App or its components.
• Use the App for any purpose that violates applicable local, state, national, or international laws or regulations.
• Interfere with or disrupt the integrity or performance of the App or its related systems.

6. Third-Party Services and Privacy

The App uses third-party AI services to process your data. Specifically:

• ElevenLabs: Receives your audio recordings for speech recognition and transcription.
• Google Gemini: Receives your transcribed text for AI analysis, translation, summaries, and other AI features.

If you configure a custom AI provider through the App settings, the following third-party services may also receive your transcribed text for AI text-processing features:

• OpenAI: Receives your transcribed text for AI analysis when selected as your custom provider.
• Anthropic Claude: Receives your transcribed text for AI analysis when selected as your custom provider.
• xAI Grok: Receives your transcribed text for AI analysis when selected as your custom provider.

Important: Custom providers only receive text data. Audio recordings are never sent to user-configured providers. Your API key is stored on our servers in encrypted form (AES-256-GCM) and is used solely to authenticate requests to the provider you selected. You are responsible for managing your own API key, monitoring usage, and any associated costs charged by the third-party provider.

Before using AI-powered features for the first time, the App will request your explicit consent via an in-app dialog that clearly identifies what data is sent, who receives it, and for what purpose. You may decline, in which case these features will be unavailable. You may change your preference at any time within the App settings.

We are not responsible for the privacy practices, data processing, or security of third-party AI service providers. Once your data is transmitted to these providers, it is subject to their respective privacy policies and terms of service. We strongly encourage you to review:

• ElevenLabs Privacy Policy
• Google Gemini API Terms
• OpenAI Privacy Policy
• Anthropic Privacy Policy
• xAI Privacy Policy

For detailed information about what data is collected, how it is used, and how it is protected, please refer to our Privacy Policy.

7. Disclaimer of Warranties

THE APP AND THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The results of transcription and analysis will be accurate, complete, or reliable;
• The App will be uninterrupted, timely, secure, or error-free;
• The quality of any third-party AI services will meet your expectations;
• Any errors in the App will be corrected.

The quality of AI algorithms' performance may vary depending on the quality of the audio recording, language, accent, background noise, and other factors beyond our control.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VITALII SOSIN PR BEOGRAD (TRADING AS "LOONIX"), ITS REPRESENTATIVES, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• Your use of or inability to use the App or Services;
• Any errors, inaccuracies, or omissions in the transcription, translation, or analysis results;
• Any unauthorized access to or use of our servers and/or any personal information stored therein;
• Any interruption or cessation of transmission to or from the App;
• Any actions or inactions of third-party AI service providers (ElevenLabs, Google Gemini, OpenAI, Anthropic, xAI, or any other provider you configure);
• Any content or data that is processed, lost, or corrupted through the use of the App.

IN ANY CASE, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY US DOLLARS (USD $50), WHICHEVER IS GREATER.

9. Indemnification

You agree to indemnify, defend, and hold harmless Vitalii Sosin PR Beograd (trading as "Loonix"), its representatives, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney's fees) arising from: (a) your use of the App; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) any content you record, upload, or process using the App.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Serbia, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or the use of the App shall first be addressed through good-faith negotiations between the parties. If a dispute cannot be resolved through negotiations within thirty (30) days, it shall be submitted to the competent courts of the Republic of Serbia in Belgrade.

Consumers in the European Union and the European Economic Area: Nothing in these Terms deprives you of the protection of mandatory provisions of the consumer-protection law of the country where you have your habitual residence (in particular, Article 6 of Regulation (EC) No 593/2008 on the law applicable to contractual obligations, "Rome I"). EU/EEA consumers may also bring proceedings against us in the courts of the country where they reside, and may use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr/.

Consumers in the Republic of Serbia: Nothing in these Terms limits your rights under the Serbian Law on Consumer Protection ("Zakon o zaštiti potrošača").

11. Waiver of Class Action

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY CLAIMS OR DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

12. Termination

We may terminate or suspend your access to the App immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use the App will cease immediately. Sections that by their nature should survive termination shall survive, including but not limited to: Sections 4 (Intellectual Property), 7 (Disclaimer of Warranties), 8 (Limitation of Liability), 9 (Indemnification), 10 (Governing Law), and 11 (Waiver of Class Action).

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under the law.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vitalii Sosin PR Beograd (trading as "Loonix") regarding the use of the App and supersede all prior agreements and understandings.

15. Changes to the Terms

We reserve the right to modify these Terms at any time. The new version of the Terms will become effective upon its publication within the App or on our website. Your continued use of the App after such changes will constitute your acceptance of the new version of the Terms. If you do not agree with the updated Terms, you must discontinue your use of the App.

16. MCP Integration (Model Context Protocol)

The App provides an optional Model Context Protocol (MCP) feature that lets you connect third-party AI assistants and agents to your recordings. Because MCP is an open standard, this includes any MCP-compatible client — for example Claude, ChatGPT, and other AI tools or agents that support the protocol. The feature is disabled by default. By enabling it, you acknowledge and agree that:

• Encrypted copies of your transcriptions and their search indexes will be uploaded to our cloud storage and retained only while the feature remains enabled; your audio files are not uploaded.
• You grant the third-party AI applications that you authorize through OAuth read-only access to that data, and you are solely responsible for the applications you choose to connect.
• We act only as a technical conduit and are not responsible for the acts, omissions, or data practices of the third-party AI providers you connect; their use of your data is governed by their own terms and privacy policies.
• Disabling the feature deletes the cloud copies within twenty-four (24) hours and immediately revokes all related access tokens.

17. Contact Information

If you have any questions or suggestions regarding these Terms, please contact us:

Trading entity: Vitalii Sosin PR Beograd (trading as "Loonix")

Legal form: Sole proprietor (preduzetnik)

Registered address: Kneza Miloša 15, 11167 Beograd (Vračar), Republic of Serbia

Registration number (Matični broj): 68444683

Tax ID (PIB): 115539784

Activity code: 6201 — Computer programming

Email: [email protected]

Website: loonix.dev