Privacy Policy Privacy Policy

Last Updated: February 26, 2026

This Privacy Policy describes how Loonix ("Company," "we," "us," or "our") collects, uses, and protects your information when you use the Transcribe | AI mobile application (the "Application"). By using the Application, you acknowledge that you have read and understood this Privacy Policy.

We value your privacy and are committed to protecting your personal data by adhering to strict information processing standards.

1. What Information We Collect

Information You Provide:

  • Account Data: When you create an account, we may collect your email address.
  • Audio Recordings: When you use the transcription feature, your audio recordings are temporarily transmitted to third-party AI services for processing (see Section 3 for details). Important: we do not store your audio recordings on our servers.
  • Generated Text Content (Not Stored): Text data generated from your audio (transcriptions, translations, summaries, etc.) is processed in real-time and is not stored on our servers after processing is complete.

Information Collected Automatically:

  • Usage Data: We may collect anonymous information about your interaction with the Application, such as the features you use and the time and duration of your sessions, to analyze and improve our Services.
  • Technical Information: We may collect information about your device, including its model, operating system, and unique device identifiers, to ensure the stable performance of the Application.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain the Services: To process your audio recordings, generate transcriptions, provide translations, summaries, title generation, Q&A, and other AI-powered features in real-time.
  • Communication: To send you service notifications, information about updates, and to respond to your support inquiries. We will use your email address for this purpose.
  • To Improve the Application: To analyze anonymous usage trends and optimize our algorithms and user interface.
  • Security: To protect our Services and users from fraudulent or illegal activity.

3. Data Transfer to Third-Party AI Services

To provide transcription, translation, and AI features, your data is sent to the following third-party AI service providers:

  • ElevenLabs — for speech recognition and transcription. Your audio recordings are transmitted to ElevenLabs servers for processing into text. See ElevenLabs Privacy Policy.
  • Google Gemini — for AI assistant features, translation, and summaries. Your transcribed text is sent to Google Gemini to provide AI-powered analysis, translation, title generation, Q&A, custom prompts, and summary features. See Google Gemini API Terms.

User-Configured Third-Party AI Providers

The Application allows you to optionally configure your own third-party AI provider for certain AI text-processing features (such as Smart Search, AI chat within transcriptions, auto-tags, auto-titles, weekly digest, and action cards). The currently supported user-configurable providers are:

When you configure a custom AI provider:

  • What data is sent: Only transcribed text is sent to the selected provider. Audio recordings are never sent to user-configured providers.
  • API Key Storage: Your API key is stored on our servers in encrypted form using AES-256-GCM encryption. The key is used solely to authenticate requests to the provider you selected and is never shared with any other party.
  • Your Responsibility: You are responsible for providing a valid API key, monitoring your usage, and any costs charged by the third-party provider. We do not control the pricing, availability, or quality of service of user-configured providers.

Note: Transcription (speech-to-text), real-time text translation, real-time assistant responses, and audio indexing for Smart Search are always processed by the Application's built-in server infrastructure (ElevenLabs and Google Gemini), regardless of your custom provider settings.

Summary of data sent to third parties:

  • What data is sent: Audio recordings (to ElevenLabs) and transcribed text (to Google Gemini, and optionally to your selected custom AI provider).
  • Who receives the data: ElevenLabs, Inc., Google LLC, and optionally OpenAI, L.L.C., Anthropic, PBC, or xAI Corp. (depending on your configuration).
  • Purpose: Solely to provide transcription, translation, and AI analysis features within the Application.

Your data is used solely to provide these services and is processed in accordance with each provider's privacy policy. Each third-party provider is required to protect your data in accordance with their published privacy policies. We do not sell, rent, or share your data with any other third parties for marketing or advertising purposes.

Important: Once your data is transmitted to third-party AI service providers, it is processed according to their respective privacy policies and terms of service. We do not control how these third parties process your data after transmission and are not responsible for their data handling practices. We encourage you to review their privacy policies.

We may also disclose your information if required by law or in response to a valid request from public authorities.

4. User Consent for Third-Party Data Processing

Before using transcription and AI features for the first time, the Application displays a consent dialog informing you about third-party data processing. The dialog provides the following information:

  • What data is being sent (your audio recordings and transcribed text)
  • Who the data is sent to (ElevenLabs for transcription, Google Gemini for AI features, and optionally your selected custom AI provider)
  • The purpose of data processing (transcription, translation, and AI features)

You must provide your explicit consent before any data is sent to third-party AI services. You may choose to allow or decline third-party data processing. If you decline, the transcription and AI features will not be available, but you may change your decision at any time within the Application settings. Your consent preference is stored locally on your device.

By configuring a custom AI provider and providing your API key, you additionally consent to your transcribed text being sent to the selected third-party provider (OpenAI, Anthropic, or xAI) for processing. You may remove your custom provider configuration at any time within the Application settings, after which the Application will revert to using the built-in server infrastructure.

5. Data Storage and Security ("Zero-Storage Policy")

We adhere to a strict policy of not storing your user content.

Audio files and the text generated from them are transmitted for processing over a secure, encrypted connection (TLS/SSL) and are permanently deleted from our systems immediately after the analysis result has been provided to you in the Application.

The only data we store on our servers is your account information (email), anonymous Application usage data, and — if you configure a custom AI provider — your encrypted API key (AES-256-GCM). We take all reasonable technical measures to ensure the security of data during its transmission and short-term processing.

While we implement industry-standard security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of your data during transmission to third-party services.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data (e.g., email), including the right to access, correct, or delete your information. To exercise these rights, please contact us at the email address below.

Since we do not store audio recordings or generated text content, deletion requests apply only to your account data (email address) and anonymous usage data.

7. Children's Privacy

Our Application is not intended for use by individuals under the age of 13 (or another age as required by the law in your country). We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the applicable age, we will take steps to delete that information promptly.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence when sent to our third-party AI service providers (ElevenLabs, Google Gemini, and — if configured — OpenAI, Anthropic, or xAI). These countries may have data protection laws that differ from those in your jurisdiction. By using the Application and consenting to third-party data processing, you acknowledge and consent to such transfers.

9. Data Retention

We retain your account data (email address) for as long as your account is active or as needed to provide the Services. If you configure a custom AI provider, your encrypted API key is retained on our servers for as long as the configuration is active; it is permanently deleted when you remove the custom provider or delete your account. Anonymous usage data may be retained indefinitely in aggregated form. Audio recordings and generated text are not retained (see Section 5).

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The new version of the Policy becomes effective upon its publication within the Application or on our website. We recommend that you periodically review this Policy for any changes. Your continued use of the Application after changes are published constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Website: loonix.dev